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Web Design | Graphic Design | Refund Policy
Written by Administrator   

The conditions are subject to those with no prior agreement or other custom contract with GXI.

 

Definitions:


The Client: The company or individual requesting the services of Graph X Tensions CC.

GXI or Graph X Tensions CC: Primary designer/site owner & employees or affiliates.

 

Web Hosting New Accounts 30 day Money Back Guarantee


Each of GXI's web hosing plans come with a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a refund of the contract hosting amount excluding setup fees (if any) and overages. Domain Registrations are not refundable.

 

Hosting Cancellations

 

Cancellation notice must be given 31days prior to cancellation of the hosting account.

 

Web Hosting Renewals


Website backups are stored for 6 months after hosting cancellations although we cannot guarantee there will not be any information loss. Outstanding accounts must be paid in full before the hosting account is restored.

 

Website Backups

 

We offer zip file backups of your website design and content. Costs are subject to the size and complexity of the site. All active account holders have admin and FTP access to their websites should they wish to backup their own website.

 

New Domain Name Registration


Domain names are purchased on the behalf of each client, the client is the sole owner of the domain therefore we cannot offer a refund. Should you wish to cancel our services and move the purchased domain to another provider the domain name will be transferred.

 

Domain Name Renewals


Customers are invoiced domain name renewals prior to the renewal date. Cancelled hosting accounts are not issued domain name renewals. No refunds will be granted for domain name renewals under any circumstances.

 

Website Design and Development

 

The 50% design or development deposit is not refundable under and any circumstances.

 

For cancellations please Contact Us. All other forms of notice will not constitute acceptance of any cancellation.

 

Please view our Terms and Conditions

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